Your Cart is Empty
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase, and a Return Merchandise Authorization.
To obtain a Return Merchandise Authorization, email us at hello@smokeroses.com with your reason for return, and attach a copy of your receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund within 30-days, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above steps and you still haven’t received your refund, please contact us at hello@smokeroses.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@smokeroses.com
No returns or exchanges will be accepted without a Return Merchandise Authorization granted by Roses.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
FOR GENERAL INQUIRES
312 Arizona Ave.
Santa Monica, CA 90401
Hello@SmokeRoses.com
